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Check-in
21May2025Select date
Check-out
22May2025Select date
Rooms and Guests2 Guests, 1 Room
Key details

Hotel overview and key features

911 Brooks Ave, Rochester, New York, United States of America, 14624

Ramada Plaza Rochester Airport, a 3-star hotel near Greater Rochester International Airport, offers a free airport shuttle service for guests. The property is located 3 miles from the airport and 4 miles from Rochester Amtrak station, with Genesee Valley Park 1 miles away. Nearby attractions include the University of Rochester (2 miles) and the Rochester Riverside Convention Center (6 miles).

Comfortable Accommodations

Guest rooms at Ramada Plaza Rochester Airport feature pillowtop beds, air conditioning, and flat-screen TVs. Private bathrooms include shower/tub combinations with complimentary toiletries and hair dryers. Room options include double, family, and triple rooms, as well as suites.

Dining & Drinks

Dining options include Brooks Ave Restaurant for casual American meals and Divino Italian American Restaurant. A complimentary continental breakfast is served daily from 7:00 AM. Guests can enjoy drinks at Roc Bar & Grill, which features billiards and flat-screen TVs.

Recreation & Relaxation

The hotel offers an indoor swimming pool and a fitness center for leisure. Additional amenities include spa treatments and a launderette. The lobby features a fireplace, and the property has a ballroom for events.

Business & Convenience

Business travelers have access to an 8000-square-foot conference space, a business center, and meeting rooms. Wedding services are available, and the 24-hour front desk assists with express check-out. Wireless Internet access is provided throughout the property.

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Choose your ideal room style

Choose from family rooms, suites, flexible cancellation & more
King Suite
Max:
3 persons
15 sq. feet 
Air conditioning
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King Room
Max:
3 persons
15 sq. feet 
Bed options:
1 King Size Bed
Air conditioning
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Deluxe Queen Room
Max:
5 persons
15 sq. feet 
Bed options:
2 King Size Beds
Air conditioning
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Prices and Availability

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Getting around

Transportation options available

City Center
Rochester 3.3 mi
Airports
Greater Rochester International (ROC) 1.4 mi
Buffalo Niagara International (BUF) 64.0 mi
Train
Rochester, NY Station 3.5 mi
Rochester Amtrak 3.5 mi
Bus
Bus stop700 ft

Facilities

Stay relaxed and refreshed just minutes from the airport

General

  • Free Wi-Fi
  • Parking
  • Pets allowed
  • Rooms/ Facilities for disabled
  • Elevator

Sports & Fitness

  • Exercise gym

Dining

  • Restaurant
  • Bar/ Lounge area

Spa & Leisure

  • Swimming pool

Room features

  • Air conditioning
  • In-room safe
  • Dressing area
  • Tea and coffee facilities

Media

  • Flat-screen TV
  • Telephone
  • AM/FM alarm clock
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Location info

911 Brooks Ave, Rochester, New York, United States of America, 14624
Map view
911 Brooks Ave, Rochester, New York, United States of America, 14624
Nearby
1200 Brooks Ave Main Terminal
Public Airfield Viewing Area
2000 ft
Restaurants
Dunkin Donuts
4900 ft
1200 Brooks Ave Main Terminal

Guest scores and detailed hotel feedback

Past guest experiences and opinions
78%
enjoyed their visit and would return
Location
Room Cleanliness
Service Quality
Dining Options
7.8/10
Very good
Rooms
5.0
Location
6.6
Service
5.0
Dining
5.0
Guest reviews
7.8/10
based on 5 reviews
7.0
7.0/10 based on 122 reviews
David
United States of America, May  2024
5.0/10

The hotel had some issues with the rooms being over sprayed with deodorizer and the carpets damp for 2 days, not providing enough towels, and having rooms already occupied. On the positive side, the hotel offered non-smoking double bed accommodations. The service was a mixed experience with very nice and helpful staff but also some incidents of rudeness. The location was good for specific needs, and the dining options were limited to just beverages with stale pastries in the morning. The facilities had shortcomings with the need to ask for extra amenities and cleanliness concerns.

Rooms
5.0
The rooms were over sprayed with deodorizer and had damp carpets for 2 days, lacked enough towels, and were already occupied.
Service
6.0
The staff was very nice and helpful overall, but there were instances of rudeness and dismissiveness.
Location
5.0
The location was suitable for specific purposes but had cleanliness issues and the need to ask for extra amenities.
Dining
5.0
The dining was basic, with limited options and stale pastries in the morning.
Facilities
5.0
There were concerns about cleanliness and the need to ask for additional amenities.
Brian
United States of America, May  2024
5.0/10

I checked into a room that was old, outdated, and dirty, and it didn't have enough towels. The hallways were extremely warm. Despite these drawbacks, the hotel's location in Rochester, NY, is excellent, even though it's in receivership. The dining experience was subpar with minimal offerings, and the facilities left much to be desired.

Rooms
5.0
The room was old, outdated, and dirty, lacking in basic amenities like towels and proper cleanliness.
Service
5.0
The service was inconsistent, with challenges in locating reservations and conflicts with demanding customers.
Location
8.0
The hotel's location in Rochester, NY, is excellent despite the property being in receivership.
Dining
5.0
The dining options were minimal and unimpressive, with subpar offerings for guests.
Facilities
5.0
The overall facilities fell short, with significant room for improvement in terms of cleanliness and maintenance.
Location
Service Quality
Anthony
United States of America, April  2024
5.0/10

My experience at the hotel had its ups and downs. The location was excellent, and the grille had a lovely atmosphere that my children enjoyed. However, the service was disappointing, and the rooms were not up to standard with cleanliness issues and broken amenities.

Rooms
5.0
The rooms were a letdown. They were not clean, with pubic hairs in the beds and a loud buzzing noise from broken appliances. The lack of essential items like toilet paper and towels made the stay uncomfortable.
Service
5.0
The service was poor. The staff member I interacted with was rude and seemed clueless about our reservation. Additionally, they refused to accommodate a simple request to cancel my room.
Location
7.0
The location was good for our needs, and the grille on-site provided a nice setting for family meals.
Dining
5.0
The dining experience was subpar. The breakfast options were limited and not satisfying, with cold food and a lackluster spread.
Facilities
5.0
The facilities were lacking. The rooms didn't have basic essentials like enough towels, and the hallways were uncomfortably warm.
Wayne
United States of America, August  2023
5.0/10

The hotel was a mix of great and not-so-great aspects. The location was excellent, but the rooms were disappointing in terms of cleanliness and basic amenities. The service was subpar, with unprofessional behavior towards customers. Dining options were lacking, and the facilities did not meet expectations.

Rooms
5.0
The rooms were dirty, basic, and lacked essential utilities. Cleanliness was a major issue.
Service
5.0
The service was rude and unprofessional, especially when handling customer complaints and requests.
Location
5.0
The location could have been extremely nice, but the hotel's current state was not up to par despite its size.
Dining
5.0
The dining experience was cold and unimpressive, serving minimal and unappetizing options.
Facilities
5.0
Facilities were below expectations, lacking basic standards for a comfortable stay.
big
dirty rooms
Thomas
United States of America, August  2023
5.0/10

The hotel had its ups and downs. The staff was accommodating and kind, and the location was excellent for our needs. However, the rooms seemed outdated and had issues with power and water. The dining options were subpar, offering only basic breakfast choices.

Rooms
5.0
The rooms seemed like they were better several years ago. We encountered problems with power and water in one room, leading us to switch to another.
Service
6.0
The staff, although helpful, seemed preoccupied with other matters and didn't always handle customer concerns well.
Location
8.0
The location was big and met our needs well. It was easy to find by searching for the hotel name and had convenient amenities nearby.
Dining
5.0
The dining experience was a joke; the breakfast only consisted of coffee, juice, and meager pastries left out at the front desk.
Facilities
5.0
The facilities were lacking in terms of dining options and room functionality, but the overall size of the location was impressive.
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